Security token seems to be incorrect.

This topic contains 24 replies, has 6 voices, and was last updated by  easyregistrationadmin 3 days, 12 hours ago.

Viewing 10 posts - 16 through 25 (of 25 total)
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    Posts
  • #6174

    Hello @fatihdora,

    I can understand your concern. Allow me to explain a bit, Previously whenever this issue occurred we always tried to get details about replicating the issue. All the previous users somehow were not able to provide the exact details, hence it was difficult for us to identify the problem. Since we do not have any access to the site (usually we avoid asking for credentials), we ask users to deactivate the other plugins and let us know the results. Since now we have a form where this issue is replicated by following certain steps (Thanks to blandersfsu), We should be able to resolve it soon.

    #6178

    blandersfsu
    Participant

    Many thanks for looking into this! Unfortunately, I do not have good news for you though. I went ahead and deactivated all plugins on my site and still encountered the error. I even switched to the stock 2020 WordPress theme with all other plugins disabled and the error persisted. So, unfortunately, I can confirm that it is not a plugin or theme conflict that is causing the error.

    #7828

    Monica Johnson
    Participant

    I have the same issue, please help!

    #7829

    fatihdora
    Participant

    welcome to our world :)))

    #7830

    Monica Johnson
    Participant

    How are you dealing with this? I have a form with deadlines

    #7832

    fatihdora
    Participant

    sorry, we couldn’t solve :/

    #7833

    Monica Johnson
    Participant

    did you get your money back?

    #7834

    Monica Johnson
    Participant

    I wish I would have known this before I purchased 🙁

    #7837

    @Monica Johnson,

    One of our support people will contact you regarding the issue. Once the issue is resolved I will put the details fo others here.

    #7875

    Hello All,

    In our further analysis of the problem we found that a cache plugin can cause this issue. Every form generates a security token while rendering the fields. Then this token is validated at the server side whenever submission happens. It allows to prevent bot submissions. However we noticed that some of the cache plugin affects this behaviour. Cache plugins renders the form from cached copy.That causes the submission to be rejected by the server as token is not generated dynamically.

    Solution is to exclude the form page from being caches.

Viewing 10 posts - 16 through 25 (of 25 total)

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