User Auto Reply not working

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This topic contains 8 replies, has 2 voices, and was last updated by  easyregistrationadmin 1 month, 3 weeks ago.

Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • #4713

    jarstro
    Participant

    Hi,

    After submission of a form, no email is sent to the user as setup in “User Auto Reply”.
    I have followed your suggestion “How to fix WordPress Emails Notifications sending with SMTP” and email checks out fine.
    The only email sent is to admin as setup in “Admin Notification”.
    Please advice how to fix this.

    #4714

    Please empty the “From Name” and “From Email” and then test. Let us know the results.

    #4720

    jarstro
    Participant

    Hi again,
    Thanks for a quick responds.
    Just tested again with blank “From Name” and “From Email”, but still same result and no email sent or received. 🙁

    #4721

    Please send us your form URL.

    #4724

    jarstro
    Participant

    http://tiny.cc/fds59y

    • This reply was modified 1 month, 3 weeks ago by  jarstro.
    • This reply was modified 1 month, 3 weeks ago by  jarstro.
    #4728

    Can you please send the screenshot of the User Reply email configuration ?

    #4739

    jarstro
    Participant

    Here is a scrreendump of User Reply email config:
    Screendump

    #4747

    Thank you for the screenshot. It seems to be correct. We need more details in order to debug the issue at your end. Please raise a support request from here.

    #4758

    As the issue is being found and resolved, I would like to share the details with other forum users. Our shortcodes are case sensitive and must match exactly with the field name. In the above screenshot, Auto reply recipient is set to one of the form’s field value. eg: {{E-post}}
    However field’s exact name is {{E-Post}} (notice that capital P). After correcting this case issue, problem was resolved.

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